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    Frequently asked questions

    How long does delivery take?

    Delivery usually takes 2 to 5 business days, depending on your location and product availability.

    Can I check my order before paying?

    Yes. For Cash on Delivery orders, you can check the product upon delivery before completing the payment.

    What if my product arrives damaged?

    If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We will arrange a replacement or refund

    Can I return or exchange a product?

    Yes. Returns or exchanges are accepted within 7 days of delivery, provided the item is unused and in its original condition.
    Please contact our customer support before returning any product.

    Are your products authentic and handmade?

    Many of our products are handcrafted by Moroccan artisans, while others are carefully selected from trusted suppliers. We focus on quality, authenticity, and durability.